Calendar

Calendars are used to define working hours teams, service and support hours service offerings, and first line support hours first line support agreement.

You can add time periods for each day of the week to a calendar entry, specifying when the calendar is active. You can link calendars with holidays, meaning that the calendar will not account for working hours or support hours during the periods defined by holiday entries.

Only a person with the role account administrator role can manage these calendars.

The Calendar Fields page provides recommendations for using each field in the calendar form.