Records
The types of records listed below are the main entities available within the R-Service (RR Tech Service Management) system for organizing activities related to the provision and support of IT services to your organization.
Records Console
- Agile board
- Agile board column
- Product Backlog
- Scrum
- Sprint
- Request
- Request template
- Knowledge Base
- Knowledge base article template
- Problem
- Release
- Workflow
- Task
- Workflow template
- Task template
- Project
- Project Task
- Basic Plan (Baseline) project
- Project Baseline phase
- Project Baseline Task
- Project template
- Project tasks template
- Invoice
- Expense
- Shop Article
- Shop Order Line
- Service
- Service instance (component)
- Service Offering
- Service Level Agreement (SLA)
- Affected SLA
- First Line Support Agreement (FLSA)
- Product
- Configuration item (CI)
- Contract
- Reservation offering
- Reservation
- Organization
- Team
- Skill Pool
- Person
- Site
- Risk
Analytics Console
Settings Console
- SCIM user
- SCIM Group
- SLA Coverage Group
- Certificate
- Portal Design self-service
- PDF Design
- Media File
- Alert (Broadcast)
- Survey
- UI Extension
- Custom View
- Custom Collection
- Custom Collection Element
- OAuth Application
- Webhook
- Webhook Policies
- Automation Rules
- Short URL
- Translation
- Tag
- Workflow type
- Project category
- Project risk level
- Risk Severity
- Service category
- Product category
- Effort Class
- Timesheet settings
- Time Allocation
- Timesheet
- Calendar
- Holidays
- Out of Office Period
- SLA Notification Scheme
- Personal Token
An overview of these recordings can be obtained using the Recording console and the settings console.
Depending on the roles associated with your personal account, one or more types of records may not be available.
Click on the record type to get information about its purpose and usage rules.