Face

Every individual who requires access to the RR Tech Service Management system must be registered as a “face” (create a face record). Faces should be registered in order to link them to the requests they submit, the configuration units (CU) they use, and the workflows they manage, etc.

Typically, an organization registers a face record for each of its employees and contractors with whom the organization plans long-term collaboration. Face records can be maintained automatically using data, for example, from Active Directory. In addition to faces working within the organization, it is possible to register faces working for external organizations with which IT support frequently interacts.

A face with the analyst Service Desk role, account administrator role, and/or directory administrator role can manage face records for this space. However, only the space administrator can manage face records for roles. A face can manage their personal information and preferences on the self-service portal, within their face record, or in the settings console.

The Person fields page provides recommendations for using each field in the face record form.