Service offering

Service Offering

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A Service Offering describes the level of service a client can receive when using a specific service. The terms that apply to this particular level of service (e.g., initial conditions, restrictions, payments, etc.) are also defined within the Service Offering.

Through a Service Offering, a provider can offer clients the same service, but with different levels of service. For example, a provider might offer their clients two options for an email service. The first option is “Standard Email,” which includes 5 GB of storage, a target availability of 99.8%, and support during working hours (8 hours, 5 days a week). The cost for this level of service is 9,000 rubles per email box annually. The second option is “Premium Email,” which includes 10 GB of storage, a target availability of 99.9%, and 24×7 support, at a cost of 18,000 rubles per email box annually. Thus, for the email service, two Service Offerings have been registered. Consequently, clients who wish to purchase an email box can choose between these options, with a detailed explanation of the differences between them.

When a client selects a Service Offering that provides the optimal balance between quality and cost, the service provider registers a new Service Level Agreement (SLA) for the client based on this selection.

Together, Service Offerings form a provider’s portfolio of services. The service catalog for the provider is formed from active Service Offerings at any given time.

Only a person with a service level manager role within the account space can manage these Service Offerings.

Using the “Duplicate Service Offering” option in the action menu, a service level manager can copy information from a selected existing Service Offering and transfer it to a new Service Offering.

The fields of a service offering page provides recommendations for using each field of the Service Offering form.