Team

A team is a group of individuals who work together to provide support for one or more services and/or configuration items (CIs). In most organizations, there is one Service Desk team responsible for providing the first line of support for all services. Organizations may also have teams such as Astra Linux, database administration, application development, etc.

People are added to a team as participants. A person can be a participant in multiple teams. However, the person must have a specialist role within the space to which the team belongs, otherwise they will not be able to become a participant in the team.

A person who is a participant in a team can edit the team record to specify its coordinator. The team manager can update all fields of their team’s record, but they do not necessarily need to be a participant.

Only a space administrator role can manage all teams within that space.

The Team Fields page presents recommendations for using each of the fields in the team form.