Application Proposal

Standard connections between RR Tech Service Management and external systems are provided through application proposals. It’s possible to configure the application proposal provider within their space and subsequently publish them for trusted spaces that can install them from the applications section in settings console.

The provider controls the connection of the RR Tech Service Management system and the launch of external applications outside the system. Cloud services can be used, or hosting infrastructure can be created for integration.

This architecture allows for the complete automation of integration installation for clients. Clients gain control over the provider’s actions and access to their spaces. Thus, providers can develop and offer applications that interact with external systems based on events within the RR Tech Service Management client’s space, and with data from the client’s space – based on events in the external system.

Providers can change application proposals through releasing a new version. Clients must approve it before it begins interacting with their space.

Each person with the account administrator role role can manage application proposals within their organization’s space (the "Application Proposals" section in the settings console). Once published, application proposals become available to trusted spaces.

The app offering fields page presents recommendations for using each field in the application proposal form.