Notification

Notifications are used to deliver messages to end users and/or specialists when working with the RR Tech Service Management system. These messages can be delivered at a specific time and in multiple languages. They can also be targeted to a specific audience. Due to this, notifications are only delivered to the people for whom the information will be useful, in their preferred language, and at a time when the information is still relevant.

Notifications can be linked to a group запросов, allowing end users to automatically create a request if they are affected by the issue described in the notification.

Only individuals with the role администратора головного пространства, администратора пространства, or менеджера Service Desk can manage these notifications.

The Поля оповещения page provides recommendations on how to use each field in the notification form.