Alerts (Broadcast)

Broadcasts are used to send messages to end users and/or specialists when working with the R-Service system. Such messages can be transmitted over a certain period of time and in several languages. They can target a specific audience. Due to this, broadcasts are transmitted only to those persons for whom the information will be useful, in their preferred language and at a time when the information is relevant.

Broadcasts can be linked to the request group so that the end users users could automatically create a request if they were concerned about a problem that was indicated in the broadcasts.

Only a person with the role of headspace administrator, headspace administrator or Service Desk Manager can manage the alerts of this space.

The Broadcast Fields page provides recommendations on how to use each of the broadcast form fields.