User-Defined Collection

A user-defined collection is created to manage a set of records within the RR Tech Service Management system when none of the standard record types are suitable for that particular set. For example, a user-defined collection could be used for organizational cost centers. After creating the “Cost Centers” user-defined collection, all cost centers can be registered in the RR Tech Service Management system as elements of the user-defined collection. Subsequently, a user-defined view can be defined for the user-defined collection, which in turn allows the creation of UI extensions including custom fields within which users can select elements from the user-defined collection.

Only persons with the role directory designer role, directory administrator role, account designer role or account administrator role can manage user-defined collections within this space.

The page Custom Collection Fields provides recommendations on how to use each field in the user-defined collection form.