Custom Collection

A custom collection is created to manage a set of records within the R-Service (RR Tech Service Management) system when none of the standard record types are suitable for that particular set. For example, a custom collection could be used for organizational cost centers. After creating the “Cost Centers” custom collection, all cost centers can be registered in the R-Service (RR Tech Service Management) system as elements of the custom collection. Subsequently, a custom view can be defined for the custom collection, which in turn allows the creation of UI extensions including custom fields within which users can select elements from the custom collection.

Only persons with the role directory designer role, directory administrator role, account designer role or account administrator role can manage custom collections within this space.

The page Custom Collection Fields provides recommendations on how to use each field in the custom collection form.