Service

Recording a service within the RR Tech Service Management system provides a high-level description of the core functionality offered by that service. For example, for an email service, you can define its core functionality as follows:

The email service provides the ability for users within an organization and users connected to the internet to send and receive emails.

Recording a service also provides information about the roles of individuals involved in supporting that service. Before using RR Tech Service Management to manage issues and changes, ensure that the issue manager, change manager, and service owner are defined for each service recording. If roles are assigned to specific individuals for each service, the RR Tech Service Management system will help these individuals automate certain actions, leading to greater efficiency in processes. For example, within the “Problem Identification Requests” view on the service recording console, the issue manager will only see requests related to the instance of the service for which they are the issue manager.

RR Tech Service Management allows you to group information by services, making it easy to find all service offerings, service instances linked to a service, and all registered requests, issues, and workflows for that service.

Please note: Service Desk typically provides support for all services, so it is not necessary to define activities within the service recording.

Only a person with the Service Level Manager role can manage services within this space.

The Service Fields page presents recommendations for using each field in the service form.