Store Record Log

Store records can be obtained in the RR Tech Service Management system after it has been correctly configured by creating a request template, which is linked to a workflow template.

Only a person with the designer role or space administrator role can manage store records within this space. If a store record is provided by a service provider from another space that has an active Service Level Agreement (SLA), then for that store record, a rebranding process may be performed – meaning the name, description, and price can be adjusted for the first space.

On the Shop Record Fields page, you will find recommendations for using each field of the shop record form.