Shop Article

Shop Articles can be obtained in the R-Service (RR Tech Service Management) system after it has been correctly configured by creating a request template, which is linked to a workflow template.

Only a person with the designer role or space administrator role can manage Shop Articles within this space. If a Shop Article is provided by a service provider from another space that has an active Service Level Agreement (SLA), then for that Shop Article, a rebranding process may be performed – meaning the name, description, and price can be adjusted for the first space.

On the Shop Article Fields page, you will find recommendations for using each field of the Shop Article form.