Service Level Agreements - Activities Import

Service Level Agreement Activities can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.

You need the Financial Manager role to use this import.

Detailed information about the data that can be specified in the columns of a Service Level Agreements Activities import file can be found in Service Level Agreements Standard Service Request Activity IDs - Fields .

CSV Example

Service Level Agreement,Standard Service Request,Activity ID
Bronze Conference Room for Widget Data Center (Houston),Extension of service hours for the Conference Room service,extension-123
Bronze Conference Room for Widget Data Center (Houston),Request for information concerning the Conference Room service,information-123

download CSV