Trust Relationships for Spaces (Account)

Trust relationships are created so that different organizations can work together within the RR Tech Service Management system. When two spaces in the RR Tech Service Management system establish trust relationships, they can create service level agreements (SLA) and first line support agreements (FLSA) and register them in the RR Tech Service Management system. Trust relationships also allow organizations to assign roles to persons for each other.

Example:

A data center (DC) organization provides 24/7 first line support to various business units of a large corporation. Each unit has its own IT department using the RR Tech Service Management system. If trust relationships are established between the DC and business units, the DC can register a first line support agreement (FLSA) for each business unit. However, this does not yet allow DC employees to register requests for the end users of the business units. For this, Service Desk analysts at the DC need the Service Desk analyst role in the corporation's business units. Trust relationships allow the Service Desk account administrator role of each business unit to make the Service Desk analyst role of its space available to the DC space. Thus, the DC account administrator can assign Service Desk analysts from the DC to the Service Desk analyst role of each business unit in the corporation.

Trust relationships allow not only using roles from one space to another, but also provide the possibility for one space to assign tasks to another space.

Through trust relationships, one space can assign responsibility for supporting its configuration items (CI) to teams in another space.

Only a person with the Service Desk account administrator role can maintain trust relationships between spaces.

The Account Trust Fields page presents recommendations for using each field of the account trust form.