RequestTemplateUpdateInput

Input values for requestTemplateUpdate.

Input Fields

assetSelection ( Boolean )

After selecting the request template in Self Service, the user needs to be able to select a configuration item in the Asset field.

assignToSelf ( Boolean )

Whether the person who is registering a new request based on the template is selected in its Member field.

category ( RequestCategory )

The category that needs to be selected in the Category field of a new request when it is being created based on the template.

clientMutationId ( String )

A unique identifier for the client performing the mutation.

completionReason ( RequestCompletionReason )

The completion reason that needs to be selected in the Completion reason field of a new request when it is being created based on the template.

configurationItemId ( ID )

Identifier of the CI that needs to be copied to the Configuration item field of a new request when it is being created based on the template.

copySubjectToRequests ( Boolean )

Whether the subject of the request template needs to become the subject of a request when the template is applied, provided that the Subject field of this request is empty.

desiredCompletion ( Int )

Used to enter the number of minutes within which requests that are based on the request template are to be resolved.

disabled ( Boolean )

Whether the request template may not be used to help register new requests.

effortClassId ( ID )

Identifier of the effort class that is selected by default, when someone registers time on a request that is based on the request template.

endUsers ( Boolean )

Whether the request template is shown to end users in Self Service.

id ( ID! )

The node ID of the record to update.

impact ( RequestImpact )

The impact level that needs to be selected in the Impact field of a new request when it is being created based on the template.

instructions ( String )

Instructions for the support staff who will work on requests that are based on the template.

keywords ( String )

A comma-separated list of words that can be used to find the request template using search.

memberId ( ID )

Identifier of the person who should be selected in the Member field of a new request when it is being created based on the template.

note ( String )

The information that needs to be copied to the Note field of a new request when it is being created based on the template.

registrationHints ( String )

The information that needs to be displayed after the template has been applied to a new or existing request. This field typically contains step-by-step instructions about how to complete the registration of a request that is based on the template.

reservationOfferingIds ( ID )

Identifiers of reservation offerings related to the request template.

serviceId ( ID )

Identifier of the service for which the request template is made available.

source ( String )

An identifier for the client application submitting the resource or the name of an external system.

sourceID ( String )

The unique identifier of the resource in an external system.

specialists ( Boolean )

Whether the request template is shown to Specialists.

status ( RequestStatus )

Used to select the status value that needs to be selected in the Status field of a new request when it is being created based on the template.

subject ( String )

A short description that needs to be copied to the Subject field of a new request when it is being created based on the template.

supplierId ( ID )

Identifier of the supplier organization that should be selected in the Supplier field of a new request when it is being created based on the template.

supportHoursId ( ID )

Identifier of the calendar that is to be used to calculate the desired completion for requests that are based on the request template.

teamId ( ID )

Identifier of the team that should be selected in the Team field of a new request when it is being created based on the template.

timeZone ( TimeZone )

The time zone that applies to the selected support hours.

uiExtensionId ( ID )

UI extension that is to be applied to the record.

urgent ( Boolean )

Whether a new request that is created based on the template is to be marked as urgent.

workflowManagerId ( ID )

Identifier of the Workflow Manager linked to the request template. Required when a Workflow Template is defined, and the Service does not define a Workflow Manager.

workflowTemplateId ( ID )

Identifier of the Workflow Template related to the request template. Required when the Status is set to Workflow Pending .