Service Level Agreements - Rate IDs Import

Service Level Agreement Rate IDs can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.

You need the Financial Manager role to use this import.

Detailed information about the data that can be specified in the columns of a Service Level Agreements Rate IDs import file can be found in Service Level Agreements Effort Class Rate IDs API - Fields .

CSV Example

Service Level Agreement,Effort Class,Rate ID
Bronze Conference Room for Widget Data Center (Houston),Billable Support,rate-id-123
Bronze Conference Room for Widget Data Center (Houston),Non-Billable Support,rate-id-456
"Bronze Local Printing for Widget Data Center, External IT",Billable Support,print-rate-123
"Bronze Local Printing for Widget Data Center, External IT",Non-Billable Support,print-rate-456

download CSV