Standard Service Requests API
charge_type
Optional enum — Defines how the standard service request must be charged: as a Fixed Price or in Time and Materials.
created_at
Readonly datetime — The date and time at which the Standard service request was created.
id
Readonly integer — The unique ID of the Standard service request.
rate
Optional decimal — Defines the fixed price rate for the standard service request.
rate_currency
Optional reference — Defines the currency for the fixed price rate of the standard service request.
request_template
Required reference to Request template — The request template related to the service offering. Only the request templates that are linked to the same service as the service offering can be selected.
resolution_target
Optional integer — Number of minutes within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
resolution_target_best_effort
Optional boolean — Resolution target is Best Effort when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
resolution_target_in_days
Optional integer — Number of business days within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
response_target
Optional integer — Number of minutes within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.
response_target_best_effort
Optional boolean — Response target is Best Effort when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.
response_target_in_days
Optional integer — Number of business days within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.
support_hours
Optional reference to Calendar — A calendar that defines the support hours for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.
updated_at
Readonly
datetime
— The date and time of the last update of the Standard service request. If the Standard service request has no updates it contains the
created_at
value.