Request Satisfaction API

• Requester is satisfied
• Requester is dissatisfied

The following is required for this API to work:

• the request must have status Completed
• the request was completed in the last <x> days
• the authenticated user is either the Requested By or the Requested For person of the request
• the authenticated user did not already indicate his/her satisfaction since the last time the request was completed

When the satisfaction indication is successfully updated the response status will be 204 (“No Content”), otherwise it will be 304 (“Not Modified”).

The value of <x> can be configured by account administrators via the Reopen requests and Provide feedback fields on the Self Service Settings form.

Requester is satisfied

Indicates that the authenticated user is satisfied with the manner in which the given request has been handled.

POST /requests/:id/satisfied

Response

Status: 204 No Content

Requester is dissatisfied

Indicates that the authenticated user is dissatisfied with the manner in which the given request has been handled.

POST /requests/:id/dissatisfied

note

Required text (max 64KB) — The Note field is used to provide any additional information that could prove useful for resolving the request.

note_attachments

Optional aggregated — Attachments to the note.

reopen

Optional boolean , default: false — Set to the value true if the user wants to reopen the request.

Response

Status: 204 No Content