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RR Tech Service Management Developer Guide

AffectedSlaFilter

Filter to determine which AffectedSla records are returned.

accountability ( AffectedSlaAccountabilityFilter )

Filter on Accountability.

actualResolutionAt ( DateTimeFilter )

Actual resolution in supplied range.

actualResponseAt ( DateTimeFilter )

Actual response in supplied range.

bestEffortResolutionTarget ( Boolean )

Include only if Best effort resolution target matches supplied value.

businessUnit ( OrganizationReferenceFilter )

Filter on Business unit.

createdAt ( DateTimeFilter )

Created in supplied range.

firstLineTeam ( TeamReferenceFilter )

Filter on First line team.

id ( IDFilter )

Filter on node ID.

impact ( AffectedSlaImpactFilter )

Filter on Impact.

nextTargetAt ( DateTimeFilter )

Next target in supplied range.

nextTargetIndication ( TargetIndicationFilter )

Target indication filter on Next target.

providerNotAccountable ( Boolean )

Include only if Provider not accountable matches supplied value.

providerWasNotAccountable ( Boolean )

Include only if Provider was not accountable matches supplied value.

query ( String )

Free format search query

request ( ReferenceFilter )

Filter on Request.

requestCategory ( AffectedSlaRequestCategoryFilter )

Filter on Category.

requestCompletionReason ( AffectedSlaRequestCompletionReasonFilter )

Filter on Completion reason.

requestMember ( PersonReferenceFilter )

Filter on Member.

requestSource ( StringFilter )

Filter on Source.

requestStatus ( AffectedSlaRequestStatusFilter )

Filter on Status.

requestTeam ( TeamReferenceFilter )

Filter on Team.

requestedFor ( PersonReferenceFilter )

Filter on Requester.

requesterCovered ( Boolean )

Include only if Requester covered matches supplied value.

requesterOrganization ( OrganizationReferenceFilter )

Filter on Requester organization.

requesterOrganizationRegion ( OrganizationRegionFilter )

Filter on Requester organization region.

requesterSite ( SiteReferenceFilter )

Filter on Requester site.

resolutionTargetAt ( DateTimeFilter )

Resolution target in supplied range.

resolutionTargetIndication ( TargetIndicationFilter )

Target indication filter on Resolution target.

responseTargetAt ( DateTimeFilter )

Response target in supplied range.

responseTargetIndication ( TargetIndicationFilter )

Target indication filter on Response target.

service ( ServiceReferenceFilter )

Filter on Service.

serviceInstance ( ReferenceFilter )

Filter on Service instance.

serviceLevelAgreement ( ReferenceFilter )

Filter on Service level agreement.

serviceOwner ( PersonReferenceFilter )

Filter on Service owner.

serviceProvider ( OrganizationReferenceFilter )

Filter on Service provider.

slaAccount ( AccountReferenceFilter )

Filter on Provider account.

slaCustomer ( OrganizationReferenceFilter )

Filter on Customer.

slaCustomerAccount ( AccountReferenceFilter )

Filter on Customer account.

slaCustomerRegion ( OrganizationRegionFilter )

Filter on Customer region.

supportTeam ( TeamReferenceFilter )

Filter on Support team.

updatedAt ( DateTimeFilter )

Updated in supplied range.