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RR Tech Service Management Developer Guide

AutomationRuleActionInput

Action that should be executed when the condition of the automation rule is met.

name ( String! )

Name of the action.

value ( String! )

The action that should be executed when the condition of the automation rule is met. Takes one of the following forms:

  • update <record> set <field> = <value>
  • update <record> add <value> to <collection>
  • update <record> remove <value> from <collection>
  • update <record> clear <collection>
  • update <record> add note '<value>'
  • after <delay> trigger '<rule>'
  • call webhook '<webhook>' with payload '<payload>'

When the action operates on the current record, leave out update <record> .

Examples:

  • update workflow set manager = my_person
  • add my_ci to cis
  • add note 'Hello {{@my_person}}'
  • after 30.minutes trigger 'My Delay Rule'
  • call webhook 'My Webhook' with payload 'my_payload'