RequestTemplateCreateInput
Input values for requestTemplateCreate.
Input Fields
Section titled “Input Fields”assetSelection (
Boolean
)
After selecting the request template in Self Service, the user needs to be able to select a configuration item in the Asset field.
assignToSelf (
Boolean
)
Whether the person who is registering a new request based on the template is selected in its Member field.
category (
RequestCategory
)
The category that needs to be selected in the Category field of a new request when it is being created based on the template.
clientMutationId (
String
)
A unique identifier for the client performing the mutation.
completionReason (
RequestCompletionReason
)
The completion reason that needs to be selected in the Completion reason field of a new request when it is being created based on the template.
configurationItemId (
ID
)
Identifier of the CI that needs to be copied to the Configuration item field of a new request when it is being created based on the template.
copySubjectToRequests (
Boolean
)
Whether the subject of the request template needs to become the subject of a request when the template is applied, provided that the Subject field of this request is empty.
desiredCompletion (
Int
)
Used to enter the number of minutes within which requests that are based on the request template are to be resolved.
disabled (
Boolean
)
Whether the request template may not be used to help register new requests.
effortClassId (
ID
)
Identifier of the effort class that is selected by default, when someone registers time on a request that is based on the request template.
endUsers (
Boolean
)
Whether the request template is shown to end users in Self Service.
impact (
RequestImpact
)
The impact level that needs to be selected in the Impact field of a new request when it is being created based on the template.
instructions (
String
)
Instructions for the support staff who will work on requests that are based on the template.
keywords (
String
)
A comma-separated list of words that can be used to find the request template using search.
memberId (
ID
)
Identifier of the person who should be selected in the Member field of a new request when it is being created based on the template.
note (
String
)
The information that needs to be copied to the Note field of a new request when it is being created based on the template.
registrationHints (
String
)
The information that needs to be displayed after the template has been applied to a new or existing request. This field typically contains step-by-step instructions about how to complete the registration of a request that is based on the template.
reservationOfferingIds (
ID
)
Identifiers of reservation offerings related to the request template.
serviceId (
ID
)
Identifier of the service for which the request template is made available.
source (
String
)
An identifier for the client application submitting the resource or the name of an external system.
sourceID (
String
)
The unique identifier of the resource in an external system.
specialists (
Boolean
)
Whether the request template is shown to Specialists.
status (
RequestStatus
)
Used to select the status value that needs to be selected in the Status field of a new request when it is being created based on the template.
subject (
String!
)
A short description that needs to be copied to the Subject field of a new request when it is being created based on the template.
supplierId (
ID
)
Identifier of the supplier organization that should be selected in the Supplier field of a new request when it is being created based on the template.
supportHoursId (
ID
)
Identifier of the calendar that is to be used to calculate the desired completion for requests that are based on the request template.
teamId (
ID
)
Identifier of the team that should be selected in the Team field of a new request when it is being created based on the template.
timeZone (
TimeZone
)
The time zone that applies to the selected support hours.
uiExtensionId (
ID
)
UI extension that is to be applied to the record.
urgent (
Boolean
)
Whether a new request that is created based on the template is to be marked as urgent.
workflowManagerId (
ID
)
Identifier of the Workflow Manager linked to the request template. Required when a Workflow Template is defined, and the Service does not define a Workflow Manager.
workflowTemplateId (
ID
)
Identifier of the Workflow Template related to the request template. Required when the Status is set to Workflow Pending .