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RR Tech Service Management Developer Guide

Account - Billable Users API

List all current billable users of an account:

GET /account/billable_users
Status: 200 OK
[
{
"id": 552,
"primary_email": "abbie.lindt@microsoft.com",
"name": "Abbie Lindt",
"organization": "Microsoft Corporation",
"business_unit": null,
"sign_ins": 0,
"last_visit": null,
"updates": 0
},
{
"id": 70,
"primary_email": "ashok.kumar@virtualsupport.com",
"name": "Ashok Kumar",
"organization": "Widget Data Center, External IT",
"business_unit": "Widget Data Center",
"sign_ins": 14,
"last_visit": "2015-10-30T15:22:25-05:00",
"updates": 78
},
"..."
]

The response contains these fields by default. Filtering and pagination are available to reduce/limit the collection of usage statements.

Filtering is available for the following fields :

id year month

To obtain all billable users of an account for a previous month (e.g. October 2015):

GET /account/billable_users?year=2015&month=10

To retrieve the same billable users as a list of comma-separated values (CSV):

GET /account/billable_users.csv?year=2015&month=10

account

Readonly reference to Account — The account of the person.

business_unit

Readonly string (max 128) — The Business unit field shows the name of the business unit that the person’s organization belongs to.

id

Readonly integer — The unique ID of the person.

last_visit

Readonly datetime — The date and time at which the person last accessed the R-Service service.

name

Required string (max 128) — The Name field is used to enter the person’s name.

organization

Required string (max 128) — The Organization field shows the name of the organization that the person belongs to.

primary_email

Readonly string (max 128) — The Primary email field is used to enter the email address to which email notifications are to be sent. This email address acts as the unique identifier for the person within the R-Service account. This primary email address also acts as the person’s login name if he/she is a user of the R-Service service.

region

Readonly string (max 128) — The Region field shows the name of the region of the person’s organization.

sign_ins

Readonly integer — The total number of times to date that the person has signed into the R-Service service.

updates

Readonly integer — The number of record updates the person made in the given month through using the UI acting to support.