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RR Tech Service Management Developer Guide

BroadcastVisibility

One of:

  • all_of_account : All people registered in the account
  • account_specialists : Account specialists
  • members_of_teams : Members of the following team(s)
  • covered_for_any : People covered for any of our service instances
  • covered_for : People covered for the following service instance(s)
  • customers : Specialists in requests from the following customers
  • organizations_and_descendants : People of the following organization(s) and their descendants
  • organizations : People of the following organization(s)
  • sites : People of the following site(s)
  • members_of_skill_pools : Members of the following skill pool(s)
  • customer_representatives_of_slas : Customer representatives of the following service level agreement(s)