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RR Tech Service Management Developer Guide

Service Level Agreements - Organizations API

This API works only for service level agreements which Coverage field value is set to organizations_and_descendants , organizations or organizations_and_sites .

List all organizations of a service level agreement

Section titled “List all organizations of a service level agreement”

List all organizations of a service level agreement with a specific ID.

GET /slas/:id/organizations

Response

Section titled “Response”
Status: 200 OK
[
  {
    "id": 44,
    "sourceID": null,
    "name": "Widget Data Center, External IT",
    "parent": {
      "id": 6,
      "name": "Widget Data Center"
    },
    "manager": {
      "id": 6,
      "name": "Howard Tanner"
    },
    "created_at": "2016-03-22T21:02:50-05:00",
    "updated_at": "2016-03-25T16:54:52-05:00"
  },
  {
    "id": 50,
    "sourceID": null,
    "name": "Widget North America, Finance",
    "parent": {
      "id": 51,
      "name": "Widget North America, Inc."
    },
    "manager": {
      "id": 120,
      "name": "Carolyn Goldrat"
    },
    "created_at": "2016-03-22T21:02:50-05:00",
    "updated_at": "2016-03-22T21:03:36-05:00"
  },
  "..."
]

The response contains these fields by default.

Predefined Filters

Section titled “Predefined Filters”

The following predefined filters are available:

  • /slas/:id/organizations/disabled : List all disabled organizations of a service level agreement with a specific ID
  • /slas/:id/organizations/enabled : List all enabled organizations of a service level agreement with a specific ID
  • /slas/:id/organizations/external : List all external organizations of a service level agreement with a specific ID
  • /slas/:id/organizations/internal : List all internal organizations of a service level agreement with a specific ID

Add an organization to a service level agreement

Section titled “Add an organization to a service level agreement”

Add a link between a service level agreement with a specific ID and an organization with a specific ID.

POST /slas/:id/organizations/:organization_id

Response

Section titled “Response”
Status: 200 OK
{}

Remove an organization from a service level agreement

Section titled “Remove an organization from a service level agreement”

Remove the link between a service level agreement with a specific ID and an organization with a specific ID.

DELETE /slas/:id/organizations/:organization_id

Response

Section titled “Response”
Status: 204 No Content

Remove all organizations from a service level agreement

Section titled “Remove all organizations from a service level agreement”

Remove all links between a service level agreement with a specific ID and its organizations.

DELETE /slas/:id/organizations

Response

Section titled “Response”
Status: 204 No Content