SLA Notification Schemes - SLA Notification Rules API

List all SLA notification rules of an SLA notification scheme

List all SLA notification rules of an SLA notification scheme with a specific ID.

GET /sla_notification_schemes/:id/sla_notification_rules

Response

Status: 200 OK

[
  {
    "id": 1,
    "threshold_percentage": 25,
    "notify_current_assignee": true,
    "notify_service_owner": false,
    "notify_support_team_manager": false,
    "notify_support_team_coordinator": false,
    "notify_first_line_team_manager": false,
    "notify_first_line_team_coordinator": false,
    "created_at": "2022-11-24T18:39:44-06:00",
    "updated_at": "2022-11-24T18:39:44-06:00"
  },
  {
    "id": 2,
    "threshold_percentage": 50,
    "notify_current_assignee": false,
    "notify_service_owner": true,
    "notify_support_team_manager": true,
    "notify_support_team_coordinator": false,
    "notify_first_line_team_manager": false,
    "notify_first_line_team_coordinator": false,
    "created_at": "2022-11-24T18:39:44-06:00",
    "updated_at": "2022-11-24T18:39:44-06:00"
  }
]

The response contains these fields by default.

Add a SLA notification rules to an SLA notification scheme

Add a new SLA notification rule to an SLA notification scheme with a specific ID.

POST /sla_notification_schemes/:id/sla_notification_rules

When adding a new rule to an SLA notification scheme these fields are available.

Response

Status: 200 OK

{}

Remove a SLA notification rule from an SLA notification scheme

Remove the link between an SLA notification scheme with a specific ID and a SLA notification rules with a specific ID.

DELETE /sla_notification_schemes/:id/sla_notification_rules/:rule_id

Response

Status: 204 No Content

Remove all SLA notification rules from an SLA notification scheme

Remove all links between an SLA notification scheme with a specific ID and its SLA notification rules.

DELETE /sla_notification_schemes/:id/sla_notification_rules

Response

Status: 204 No Content

Fields

created_at

Readonly datetime — The date and time at which the SLA notification rule was created.

id

Readonly integer — The unique ID of the SLA notification rule.

notify_current_assignee

Optional boolean , default: false — Whether to notify the current assignee of the request.

notify_first_line_team_coordinator

Optional boolean , default: false — Whether to notify the first line team coordinator of the service instance of the affected SLA.

notify_first_line_team_manager

Optional boolean , default: false — Whether to notify the first line team manager of the service instance of the affected SLA.

notify_service_owner

Optional boolean , default: false — Whether to notify the service owner of the service of the affected SLA.

notify_support_team_coordinator

Optional boolean , default: false — Whether to notify the support team coordinator of the service instance of the affected SLA.

notify_support_team_manager

Optional boolean , default: false — Whether to notify the support team manager of the service instance of the affected SLA.

threshold_percentage

Required integer — The percentage of the resolution target duration when a notification should be generated.

updated_at

Readonly datetime — The date and time of the last update of the SLA notification rule. If the SLA notification rule has no updates it contains the created_at value.