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RR Tech Service Management Developer Guide

Shop Article Categories API

List all shop article categories for an account:

GET /shop_article_categories
Status: 200 OK
[
{
"created_at": "2024-01-06T17:00:00-06:00",
"id": 3,
"name": "Computers",
"source": null,
"sourceID": null,
"updated_at": "2024-01-06T17:00:00-06:00",
"nodeID": "..."
},
{
"created_at": "2024-01-06T17:00:00-06:00",
"id": 4,
"name": "Desktops",
"source": null,
"sourceID": null,
"updated_at": "2024-01-06T17:00:00-06:00",
"nodeID": "..."
},
"..."
]

The response contains these fields by default. Filtering and pagination are available to reduce/limit the collection of shop article categories.

The following predefined filters are available:

  • /shop_article_categories/directory : List all shop article categories registered in the directory account of the support domain account from which the data is requested
  • /shop_article_categories/support_domain : List all shop article categories registered in the account from which the data is requested

By default the following fields will appear in collections of shop article categories:

id sourceID name created_at updated_at

Obtain a different set of fields using the ?fields= parameter .

Filtering is available for the following fields :

id source sourceID name created_at updated_at

By default a collection of shop article categories is sorted ascending by created_at .

The following fields are accepted by the ?sort= parameter :

id source sourceID name created_at updated_at

GET /shop_article_categories/:id
Status: 200 OK
{
"attachments": [],
"created_at": "2024-01-06T17:00:00-06:00",
"full_description": "This category contains every computer imaginable provided by Widget Data Center. This is your one-stop shop for every device required to make your day productive.",
"id": 3,
"name": "Computers",
"picture_uri": "https://R-Service-demo-assets.s3-accelerate.dualstack.amazonaws.com/avatars/shop_article_categories/original/computers.svg",
"short_description": "All computers provided by Widget Data Center.",
"source": null,
"sourceID": null,
"updated_at": "2024-01-06T17:00:00-06:00",
"localized_full_description": "This category contains every computer imaginable provided by Widget Data Center. This is your one-stop shop for every device required to make your day productive.",
"localized_name": "Computers",
"localized_short_description": "All computers provided by Widget Data Center.",
"nodeID": "..."
}

The response contains these fields .

POST /shop_article_categories

When creating a new shop article category these fields are available.

Status: 201 Created
{
"created_at": "...",
"...": "..."
}

The response contains all fields of the created shop article category and is similar to the response in Get a single shop article category

PATCH /shop_article_categories/:id

When updating a shop article category these fields are available.

Status: 200 OK
{
"created_at": "...",
"...": "..."
}

The response contains all fields of the updated shop article category and is similar to the response in Get a single shop article category

created_at

Readonly datetime — The date and time at which the shop article category was created.

full_description

Optional text (max 64KB) — The Full description field is used to enter a description of the shop article category.

id

Readonly integer — The unique ID of the shop article category.

name

Required string (max 128) — The Name field is used to enter the name of the shop article category.

picture_uri

Optional string — The hyperlink to the image file for the shop article category.

short_description

Optional string (max 200) — The Short description field is used to enter the a plain text short description to promote the shop article category.

source

Optional string (max 30) - See source

sourceID

Optional string (max 128) - See source

updated_at

Readonly datetime — The date and time of the last update of the shop article category. If the shop article category has no updates it contains the created_at value.