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R-Service User Guide (RR Tech Service Management)

Skill Pool Fields

The following fields for the Skill Pool form and recommendations on how to use each of them are listed below.

The Image field is where an image or logo for the Skill Pool is added. To enlarge or change the image, click on it.

The Name field is where the name of the Skill Pool is entered. Examples: financial controllers, key 1C users, security personnel.

The Disabled checkbox is set if the Skill Pool can no longer be linked to other records.

The Manager field is where the manager or supervisor of the Skill Pool is selected. This person can manage information about the Skill Pool. The Skill Pool manager does not necessarily have to be a member of the Skill Pool.

The Notes field is where any additional information about the Skill Pool can be entered, which may be helpful. Basic text formatting can be used in this field.

The Cost per hour field is where the calculated total cost of one hour of work by a Skill Pool participant for the service provider organization is entered. The value in this field should include expenses such as salaries (or rates for long-term contracts), office space, service subscriptions, training, etc. If the amount is entered in a currency different from the space currency, then this amount is also presented in the space currency at the current exchange rate.

The Participants field is used to link individuals who are part of the Skill Pool. Each Skill Pool can have up to 100 participants.

The Effort Classes field is used to link effort classes with the Skill Pool. These effort classes are only available for records of specialists working in this Skill Pool.