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RR Tech Service Management Developer Guide

Service Level Agreements - Effort Class Rate IDs API

This API works only for service level agreements where you have the Financial Manager role in that account.

List all effort class rate IDs of a service level agreement

Section titled “List all effort class rate IDs of a service level agreement”

List all effort class rate IDs of a service level agreement with a specific ID.

GET /slas/:id/effort_class_rateids

Response

Section titled “Response”
Status: 200 OK
[
  {
    "id": 97,
    "nodeID": "...",
    "rateID": "rate-identifier",
    "effort_class": {
      "id": 10,
      "name": "Billable Project Management - Business Hours",
      "account": {
        "id": "pro-product",
        "name": "Widget International"
      },
      "nodeID": "..."
    }
  }
]

Add an effort class rate ID to a service level agreement

Section titled “Add an effort class rate ID to a service level agreement”

Add an effort class rate ID to a service offering with a specific ID.

POST /slas/:id/effort_class_rateids

When creating a new effort class rate ID for a service level agreement these fields are available.

Response

Section titled “Response”
Status: 200 OK
{
  "rateID": "rate-123",
  "effort_class": {
    "id": 10,
    "name": "Billable Project Management - Business Hours",
    "account": {
      "id": "pro-product",
      "name": "Widget International"
    },
    "nodeID": "..."
  },
  "id": 100,
  "nodeID": "..."
}

Update an effort class rate ID of a service level agreement

Section titled “Update an effort class rate ID of a service level agreement”

Update an effort class rate ID with a specific ID of a service level agreement with a specific ID.

PATCH /slas/:id/effort_class_rateids/:effort_class_rateID_id

When updating an existing effort class rate ID for a service level agreement these fields are available.

Response

Section titled “Response”
Status: 200 OK
{
  "rateID": "rate-123",
  "effort_class": {
    "id": 10,
    "name": "Billable Project Management - Business Hours",
    "account": {
      "id": "pro-product",
      "name": "Widget International"
    },
    "nodeID": "..."
  },
  "id": 100,
  "nodeID": "..."
}

Remove an effort class rate ID from a service level agreement

Section titled “Remove an effort class rate ID from a service level agreement”

Remove an effort class rate ID with a specific ID from a service level agreement with a specific ID.

DELETE /slas/:id/effort_class_rateids/:effort_class_rateID_id

Response

Section titled “Response”
Status: 204 No Content

Fields

Section titled “Fields”

id

Readonly integer — The unique ID of the effort class rate ID.

rateID

Required string — The Rate ID is the unique identifier by which an effort class that is linked to a time entry when an activity was performed through the coverage of the SLA is known in the billing system of the service provider.

effort_class

Required reference to Effort class — The ID of the effort class related to the effort class rate ID.