SLA Notification Schemes Import
SLA notification schemes can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of an SLA notification schemes import file can be found in SLA Notification Schemes API - Fields .
CSV Example
Section titled “CSV Example”"ID",Source,Source ID,Disabled,Name1,R-Service,,0,Scheme 1