Skip to content
R-Service R-Service
R-Service User Guide (RR Tech Service Management)

Shop Article Fields

The following fields are available in the shop article form, along with usage recommendations.

The Image field allows you to add an image or logo for the shop article. Click on the image to enlarge it or change it.

Enter the name of the shop article in the Name field.

Check the Disabled checkbox if it is no longer possible to perform any actions on the shop article.

Enter a short description of the shop article in the Short Description field.

Enter a full description of the shop article in the Full Description field. This field uses rich text format, including images and video.

The Link field is a unique identifier for the shop article.

You can link the shop article to product using the Product field.

Specify the fixed price for the shop article in the Price field.

Enter the subscription fee for the shop article in the Subscription Fee field.

Select the period for applying the subscription fee in the Periodicity field.

Select an order request template (execution categories) to use when executing orders for this shop article.

Check the Requires Delivery checkbox if the order for the shop article is shipped from a different location. This will add an address to the order.

Calculate the estimated delivery date using the selected calendar and time zone in the Delivery Duration field.

Select a calendar to use for tracking delivery in the Calendar field.

Specify the maximum number of shop article that can be added to a single order in the Max Quantity field.

Specify the date and time for activating the current Shop Article in the Start field. If the date and time in the “Start” field is later than the current time, the system will disable “Shop Article”, and when the specified time is reached, “Shop Article” will become active.

Specify the date and time for automatically deactivating the current Shop Article in the End field. When the specified date/time is reached, the system will automatically set the Disabled checkbox.

Select service offering for which shop article are available in the Service Offering field. If the selected Service Offering is linked to an active SLA where the Client is a trusted space, then the “Shop Article” will appear in the “Disabled” tab of the trusted space.