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R-Service User Guide (RR Tech Service Management)

Effort class fields

The fields of the effort class form are listed below and recommendations for using each of them are provided.

The name of the effort class is entered in the Name field. Examples: “Unpaid support – Working hours”; “Paid consulting – Overtime work”.

The Disabled checkbox is set if the effort class can no longer be associated with any timesheet settings.

The Cost Factor field indicates the number by which to multiply the cost of an hour of a person’s work when registering a time record related to this class of effort.

In the field Service offering are selected by service offering, with which the effort class must be associated so that it can be selected when creating an invoice for the customer of the corresponding SLA.

In the Timesheet Settings field, select timesheet settings, with which the effort class must be associated so that it can be selected when registering working hours by persons from organization, which uses one of these timesheet settings.