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RR Tech Service Management Developer Guide

Note Object

The fields in this section list which values can be retrieved when querying Note records.

account ( Account )

The account.

createdAt ( ISO8601Timestamp! )

The date and time at which the note was created.

id ( ID! )

Unique identifier of the object.

inboundEmail ( InboundEmail )

The inbound email from which the note was created.

internal ( Boolean )

Whether the notes is internal or not.

medium ( NoteMedium )

The medium used to add the note. Valid values are:

  • default : the note was manually added by a person, or automatically using the REST, Import or GraphQL API.
  • email : the note was added by the Mail API
  • outbound_email : the note was created via the “Send Email” action
  • system : the note was generated by the system
  • redacted : the note was deleted by an account administrator
  • automation : the note was added by an automation rule

person ( Person )

Person who added this note.

text ( String )

Text of this note.

visibility ( NoteVisibility )

Visibility of this note.

The connection fields in this section allow (paged) access to objects related to a specific Note record. The actual objects will be in the nodes field of the connection.

noteReactions ( NoteReactionConnection )

The note reactions belonging to this note.

ArgumentTypeDescription
afterStringReturns the elements in the list that come after the specified cursor.
beforeStringReturns the elements in the list that come before the specified cursor.
firstIntReturns the first n elements from the list.
lastIntReturns the last n elements from the list.

textAttachments ( AttachmentConnection )

Files and inline images linked to the Text field.

ArgumentTypeDescription
afterStringReturns the elements in the list that come after the specified cursor.
beforeStringReturns the elements in the list that come before the specified cursor.
firstIntReturns the first n elements from the list.
lastIntReturns the last n elements from the list.

Note implements the following interfaces. This means that fragments defined on these interfaces may be used in queries returning a Note.