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RR Tech Service Management Developer Guide

Agile Boards - Customer Representative SLAs API

List all service level agreements of an agile board

Section titled “List all service level agreements of an agile board”

List all service level agreements whose customer representatives can access an agile board with a specific ID.

GET /agile_boards/:id/customer_representative_slas

Response

Section titled “Response”
Status: 200 OK
[
  {
    "name": "BlackBerry Standard Smart Phone for Widget Data Center, External IT",
    "created_at": "2016-03-14T03:10:46-06:00",
    "sourceID": null,
    "updated_at": "2016-03-14T03:10:46-06:00",
    "account": {
      "name": "Widget North America",
      "id": "wna"
    },
    "id": 145,
    "service_offering": {
      "name": "BlackBerry Standard Smart Phone",
      "service": {
        "name": "Smart Phone",
        "account": {
          "name": "Widget North America",
          "id": "wna"
        },
        "id": 45,
        "provider": {
          "name": "Widget North America, Information Technology",
          "account": {
            "name": "Widget North America",
            "id": "wna"
          },
          "id": 45
        }
      },
      "account": {
        "name": "Widget North America",
        "id": "wna"
      },
      "id": 62
    },
    "status": "active"
  },
  {
    "name": "BlackBerry Standard Smart Phone for Widget Data Center, Internal IT",
    "created_at": "2016-03-14T03:10:46-06:00",
    "sourceID": null,
    "updated_at": "2016-03-14T03:10:46-06:00",
    "account": {
      "name": "Widget North America",
      "id": "wna"
    },
    "id": 146,
    "service_offering": {
      "name": "BlackBerry Standard Smart Phone",
      "service": {
        "name": "Smart Phone",
        "account": {
          "name": "Widget North America",
          "id": "wna"
        },
        "id": 45,
        "provider": {
          "name": "Widget North America, Information Technology",
          "account": {
            "name": "Widget North America",
            "id": "wna"
          },
          "id": 45
        }
      },
      "account": {
        "name": "Widget North America",
        "id": "wna"
      },
      "id": 62
    },
    "status": "active"
  },
  "..."
]

The response contains these fields by default.

Add a service level agreement to an agile board

Section titled “Add a service level agreement to an agile board”

Add a link between an agile board with a specific ID and a service level agreement with a specific ID.

POST /agile_boards/:id/customer_representative_slas/:service_level_agreement_id

Response

Section titled “Response”
Status: 200 OK
{}

Remove a service level agreement from an agile board

Section titled “Remove a service level agreement from an agile board”

Remove the link between an agile board with a specific ID and a service level agreement with a specific ID.

DELETE /agile boards/:id/customer_representative_slas/:service_level_agreement_id

Response

Section titled “Response”
Status: 204 No Content