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RR Tech Service Management Developer Guide

Custom Collection Elements API

List all custom collection elements for an account:

GET /custom_collection_elements
Status: 200 OK
[
{
"id": 2,
"sourceID": null,
"custom_collection": "collection_2",
"reference": "item_1",
"name": "Item 1",
"description": "1st item",
"created_at": "2016-12-23T05:09:03-06:00",
"updated_at": "2016-12-23T05:09:03-06:00"
},
{
"id": 3,
"sourceID": null,
"custom_collection": "collection_2",
"reference": "item_2",
"name": "Item 2",
"description": "Another item",
"created_at": "2016-12-23T05:09:03-06:00",
"updated_at": "2016-12-23T05:09:03-06:00"
}
]

The response contains these fields by default. Filtering and pagination are available to reduce/limit the collection of custom collection elements.

The following predefined filters are available:

  • /custom_collection_elements/disabled : List all disabled custom collection elements
  • /custom_collection_elements/enabled : List all enabled custom collection elements

By default the following fields will appear in collections of custom collection elements:

id sourceID custom_collection reference name description created_at updated_at

Obtain a different set of fields using the ?fields=parameter .

Filtering is available for the following fields :

id custom_collection source sourceID disabled reference name created_at updated_at

By default a collection of custom collection elements is sorted ascending by id .

The following fields are accepted by the ?sort=parameter :

id sourceID custom_collection reference created_at updated_at

GET /custom_collection_elements/:id
Status: 200 OK
{
"attachments": [],
"created_at": "2016-12-23T05:09:03-06:00",
"custom_collection": "collection_2",
"description": "1st item",
"disabled": false,
"id": 2,
"information": "The primary element",
"localized_description": "1st item",
"localized_name": "Item 1",
"name": "Item 1",
"reference": "item_1",
"source": null,
"sourceID": null,
"updated_at": "2016-12-23T05:09:03-06:00"
}

The response contains these fields .

POST /custom_collection_elements

When creating a new custom collection element these fields are available.

Status: 201 Created
{
"id": "...",
"...": "..."
}

The response contains all fields of the created custom collection and is similar to the response in Get a single custom collection element

PATCH /custom_collection_elements/:id

When updating a custom collection element these fields are available.

Status: 200 OK
{
"id": "...",
"...": "..."
}

The response contains all fields of the updated custom collection element and is similar to the response in Get a single custom collection element

attachments

Readonly aggregated Attachments

created_at

Readonly datetime — The date and time at which the custom collection element was created.

custom_collection

Readonly reference to Custom Collection — The Custom collection the custom collection belongs to.

description

Optional string (max 255) — The Description field is used to enter a very short description of the custom collection element.

disabled

Optional boolean , default: false — The Disabled box is checked when the custom collection element may not be selected in suggest boxes for custom fields.

id

Readonly integer — The unique ID of the custom collection.

information

Optional text (max 64KB) — The Information field is used to add any additional information about the custom collection element that might prove useful.

information_attachments

Writeonly attachments The attachments used in the Information field.

localized_description

Readonly text (max 64KB) — Translated Description in the current language , defaults to description in case no translation is provided.

localized_name

Readonly string (max 80) — Translated Name in the current language , defaults to name in case no translation is provided.

name

Required string (max 128) — The Name field is used to enter the name of the custom collection element. Ideally the name of a custom collection element consists of a single word.

picture_uri

Optional string — The hyperlink to the image file for the custom collection element.

reference

Optional string (max 128) — The Reference field defaults to the Name field value, written in lower case characters and with all spaces replaced by the underscore character. This reference can be used in automation rules.

source

Optional string (max 30) - See source

sourceID

Optional string (max 128) - See source

updated_at

Readonly datetime — The date and time of the last update of the custom collection element. If the custom collection element has no updates it contains the created_at value.