Me API

The services under the /me endpoint show items for the currently authenticated person.

Me

List all details of the authenticated person.

GET /me

Response

Status: 200 OK

{
  "picture_uri": "https://itrp-demo.s3.amazonaws.com/defaults/avatars/people/large/5-430134.png",
  "source": null,
  "information": "Experience & Interests:\n* PRINCE II/PMP\n* ISO 20000-1, ISO 20000-2 (ITIL)\n* ISO 17799",
  "sourceID": null,
  "id": 5,
  "created_at": "2016-02-17T09:17:51-06:00",
  "disabled": false,
  "time_zone": "Central Time (US & Canada)",
  "locale": "en-GB",
  "primary_email": "howard.tanner@widget.com",
  "manager": null,
  "job_title": "IT Manager (also Change Controller and Operations Manager)",
  "supportID": "430134",
  "name": "Howard Tanner",
  "location": "Room 202, Desk 01",
  "cost_per_hour": "100.0",
  "updated_at": "2016-02-23T04:12:18-06:00",
  "time_format_24h": false,
  "site": {
    "id": 13,
    "name": "Widget Data Center"
  },
  "organization": {
    "id": 30,
    "name": "Widget Data Center, External IT"
  },
  "contacts": [
    {
      "id": 330,
      "telephone": "+1 (713) 987 2951",
      "label": "work"
    },
    {
      "id": 328,
      "telephone": "+1 (713) 441 8299",
      "label": "mobile"
    },
    {
      "id": 329,
      "telephone": "+1 (713) 987 2911",
      "label": "fax"
    }
  ],
  "account": {
    "name": "Widget Data Center",
    "id": "dc"
  },
  "permissions": [
    {
      "account": {
        "name": "Widget Europe",
        "id": "weu"
      },
      "roles": [
        "account_administrator"
      ]
    },
    {
      "account": {
        "name": "Widget North America",
        "id": "wna"
      },
      "roles": [
        "account_administrator"
      ]
    },
    {
      "account": {
        "name": "Widget Data Center",
        "id": "dc"
      },
      "roles": [
        "account_administrator",
        "specialist",
        "service_desk_analyst",
        "service_desk_manager",
        "problem_manager",
        "workflow_manager",
        "release_manager",
        "service_level_manager",
        "configuration_manager",
        "account_owner"
      ]
    }
  ],
  "addresses": []
}

My Inbox

List all items of the authenticated person that are in his/her inbox.

GET /me/my_inbox

Response

Status: 200 OK

[
  {
    "task": {
      "for": {
        "organization": {
          "id": 30,
          "name": "Widget Data Center, External IT"
        },
        "requester": {
          "id": 68,
          "name": "Carla Cluster"
        }
      },
      "subject": "Inform service owner of implemented emergency change",
      "team": {
        "id": 11,
        "name": "Operations"
      },
      "next_target_at": "2016-02-23T12:00:44-06:00",
      "new_assignment": true,
      "id": 21413,
      "member": {
        "id": 5,
        "name": "Howard Tanner"
      },
      "status": "assigned",
      "impact": "none"
    }
  },
  {
    "request": {
      "for": {
        "organization": {
          "id": 30,
          "name": "Widget Data Center, External IT"
        },
        "requester": {
          "id": 72,
          "name": "Barney Turban"
        }
      },
      "subject": "Laptop CMP00035 will not boot any more",
      "team": {
        "id": 11,
        "name": "Operations"
      },
      "next_target_at": "best_effort",
      "new_assignment": false,
      "id": 70468,
      "member": {
        "id": 5,
        "name": "Howard Tanner"
      },
      "status": "accepted",
      "impact": "medium"
    }
  },
  "..."
]

Sorting

By default a collection of inbox items is sorted descending by next_target_id .

My Team’s Inbox

List all items of the authenticated person that are in his/her team’s inbox.

GET /me/my_teams_inbox

Response

Status: 200 OK

[
  {
    "task": {
      "for": {
        "organization": {
          "id": 30,
          "name": "Widget Data Center, External IT"
        },
        "requester": {
          "id": 68,
          "name": "Carla Cluster"
        }
      },
      "subject": "Inform service owner of implemented emergency change",
      "team": {
        "id": 11,
        "name": "Operations"
      },
      "next_target_at": "2016-02-23T12:00:44-06:00",
      "new_assignment": true,
      "id": 21413,
      "member": {
        "id": 5,
        "name": "Howard Tanner"
      },
      "status": "assigned",
      "impact": "none"
    }
  },
  {
    "request": {
      "for": {
        "organization": {
          "id": 30,
          "name": "Widget Data Center, External IT"
        },
        "requester": {
          "id": 72,
          "name": "Barney Turban"
        }
      },
      "status": "in_progress",
      "team": {
        "name": "Operations",
        "id": 11
      },
      "new_assignment": false,
      "subject": "Add monitoring job for IIS service on CMP00045",
      "id": 70416,
      "next_target_at": "best_effort",
      "impact": null,
      "member": {
        "name": "Ellen Brown",
        "id": 47
      }
    }
  },
  "..."
]

Sorting

By default a collection of inbox items is sorted descending by next_target_id .

Requests Requested By or For Me

List all Requests that were requested by or for the authenticated person.

GET /me/requested_by_or_for_me

Response

Status: 200 OK

[
  {
    "id": 70417,
    "subject": "Remove monitoring jobs from CMP00041",
    "created_at": "2016-02-15T13:14:00-06:00",
    "status": "assigned",
    "completed_at": null,
    "...": "..."
  },
  "...",
  {
    "id": 70388,
    "subject": "No network on iPhone at Widget Data Center",
    "created_at": "2016-02-10T10:29:00-06:00",
    "status": "completed",
    "completed_at": "2016-02-10T12:58:00-06:00",
    "...": "..."
  },
  "..."
]

Sorting

By default this list is sorted by showing the open requests first descending by id , then showing the completed requests descending by completed_at .