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R-Service User Guide (RR Tech Service Management)

Risk Fields

Below are the risk form fields and recommendations for their use.

The Topic field is used to enter a brief description of the risk.

The Manager field allows you to select the person responsible for mitigating or minimizing the risk.

The Status field allows you to select the current status of the risk. The following options are available: Proposed – the risk may have an impact in the future; Materialized – the risk has already had an impact; Closed – the risk was closed due to the reason specified in the “Reason for Closure” field. Detailed information about closing the risk is provided in the “Comments” field.

The Target Reduction Level field specifies the timeframe in which the risk should be minimized.

The Reason for Closure field allows you to select the corresponding reason for closing the risk when it is closed.

The Level field allows you to select risk level.

The Projects field allows you to link the risk to specific projects that it may or does affect.

The Services field allows you to link the risk to specific services that it may or does affect.

The Organizations field allows you to link the risk to specific organizations that it may or does affect.

The Comments field lists all comments added to the risk. For each comment, the person who created it and the time of its creation are specified.

The Comment field provides a detailed description of the risk and actions planned or already taken to eliminate or minimize its impact. This field also indicates the reasons for closing the risk when the status is set to ‘Closed’. Basic text formatting can be used in this field.

The Add Attachment link allows you to attach a file to the comment. Multiple attachments can be added.