Trusted Space (account) fields

The fields of the trusted space form are listed below and recommendations for using each of them are provided.

Roles from us

In the Roles from Us field, the roles that can be assigned to persons in the trusted space are selected. Only the administrator of the trusted space can assign the specified roles to the persons of the trusted space. Please note: when unchecking a role, it is automatically revoked from all persons in the trusted space.

Roles for us

The Roles for Us field lists the roles that the trusted space has assigned to the space selected in the space selector. These roles can be assigned to individuals in the selected space. Only the administrator of the selected space can assign these roles to the persons of the selected space.

The trusted space can assign workflow reconciliation tasks to any of us

The Trusted space can assign workflow reconciliation tasks to any of us checkbox is set if it is necessary to provide the trusted space with the ability to assign workflow tasks of the "Reconciliation" category to any person registered in the space selected in the space selector, or in its head space.

We can assign workflow coordination tasks to any person from the trusted space

The field We can assign workflow approval tasks to any person from the trusted space becomes visible if the trusted space has provided the space selected in the toggle with the ability to assign workflow approval tasks to any person registered in the trusted space or its head space.

The trusted space can assign workflow tasks to our key contacts and specialists

The Trusted space can assign workflow tasks to our key contacts and specialists checkbox is set if it is necessary to provide the trusted space with the ability to assign tasks to all persons with the role of a key contact or specialist in the space selected in the toggle. The selected checkbox also allows the trusted space to assign workflow tasks of the Risk and Impact or Implementation category to the teams of the selected space and the specialists who are part of these teams. If this option is selected, workflow commands can be associated with this option. Trusted spaces can assign workflow tasks to specialists from any related team. If no team connections have been established, the trusted space can assign workflow tasks to any of our teams.

We can assign workflow tasks to key contacts and trusted space specialists

The field We can assign workflow tasks to key contacts and specialists of the trusted space becomes visible if the trusted space has provided the space selected in the toggle with the opportunity to assign workflow tasks to its key contacts and specialists. If you select one or more workflow commands, they will be listed here. If no commands are selected, then you can assign workflow tasks to all teams in the trusted space.

A trusted space can view comments and attachments of our workflow

The Trusted space can view comments and attachments of our workflow checkbox is set if the trusted space needs to see comments and attachments of workflows registered in the space selected in the toggle and including tasks assigned to the trusted space. Please note: persons registered in the head space of the support domain in which the workflow is registered are always available to comments and attachments of this workflow, if necessary, to coordinate it, even if this checkbox is not checked.

We can view comments and attachments of the trusted space workflow

The field We can view comments and attachments of the trusted space workflow becomes visible if the trusted space provides the space selected in the toggle with the opportunity to see its comments and attachments of workflows that include tasks assigned to the space selected in the toggle.

The trusted space can assign project tasks to our key contacts and specialists

The Trusted space can assign project tasks to our key contacts and specialists checkbox is set if it is necessary to provide the trusted space with the ability to assign project tasks of the "Approval" or "Actions" categories to all persons with the roles of the key contact or specialist selected in the space switch. By checking this box, project teams can be linked to this option. Trusted spaces can assign project tasks to specialists from any related team. If the team's connections have not been established, the trusted space can assign project tasks to any of our teams.

We can assign project tasks to key contacts and trusted space specialists

The field We can assign project tasks to key contacts and specialists of the trusted space becomes visible if the trusted space has provided the space selected in the toggle with the opportunity to assign project tasks to its key contacts and specialists. If you select one or more project teams, they will be listed here. If no teams are selected, then you can assign project tasks to all teams in the trusted space.

The trusted space can assign us to be responsible for the support of configuration items (CI)

The Trusted space checkbox can assign us to be responsible for maintaining configuration items (CI) is set if it is necessary to provide the trusted space with the opportunity to assign one or more commands of the selected space to the support team(s) of its configuration items (CI).

Support teams from us

In the field Support commands from us indicate the commands of the selected space in the switch, which the trusted space can set in the field “The ”support team" of its configuration items (CI).

We can assign those responsible for maintaining the configuration items (CI) of the trusted space

The field We can assign those responsible for the support of configuration items (CI) of the trusted space becomes visible if the trusted space has provided the space selected in the radio button with the opportunity to make one or more of its own commands a configuration items (CI) support team.

Trusted Space support teams

In the field Trusted Space Support Teams displays trusted space commands that can be selected in the “The support team for the ” configuration items (CI) of the selected space in the switch.

The trusted space can see our configuration items (CI)

The Trusted space can see our configuration items (CI) checkbox is set if it is necessary to provide the trusted space with the ability to select configuration items (CI) created in the current space in requests, requests templates, tasks, task templates, and tasks. These keys will also be available for viewing in the "All Configuration items (CI)" view in the trusted space.

We can see our trusted space configuration items (CI).

The We can see our trusted space configuration items (CI) field becomes visible if the trusted space provides the space selected in the toggle with the ability to view and select its keys in requests, requests templates, tasks, task templates, and tasks.

The trusted space can view the configuration items (CI) associated with our service components and current service level agreements (SLAs)

The Trusted space can view configuration items (CI) associated with our service components and applicable service level agreements (SLAs) checkbox is set if it is necessary to provide the trusted space with the opportunity to view our configuration items (CI) in its configuration items (CI) view, which are directly related to the service components of the selected space in the switch and participate in in current service level agreements with this trusted space. When the checkbox is enabled, the full set of attributes of such keys is transmitted to the trusted space, but they are read-only: they can only be edited in the space selected in the radio button. Requests related to transmitted data and created in the selected space, as well as the connections of these data (parents, children, and other related data) are not displayed in the trusted space.

We can view the configuration items (CI) of the trusted space associated with their service components and current service level agreements (SLAs) with our space

The field We can view configuration items (CI) of the trusted space associated with their service components and current service level agreements (SLAs) with our space becomes visible if the trusted space has provided the space selected in the toggle with the opportunity to view its configuration items (CI) that are directly related to the service components of the trusted space and participate in the current service level agreements with the space selected in the radio button. Such configuration items (CI) are displayed in the configuration items (CI) view of the selected space and are read-only; Requests created in the trusted space and associated with these CI, as well as CI connections (parents, children, and other related CI) are not displayed in the selected space.