Knowledge Base Article Template

Knowledge base article templates are used to adapt knowledge base articles to an organization's needs. These knowledge base article templates can be managed by a person with the knowledge manager role or account designer role role via the "Knowledge Base Article Templates" section in the recording console. If needed, they can be restricted to a specific service or instance of a service. UI extensions allow organizations to add custom fields to knowledge base articles, providing the possibility to configure a knowledge base article through mandatory, search, filterable and other types of fields.

The knowledge article template fields page provides recommendations for using each field in the knowledge base article template form.